Hartford Courant | Whole Foods Shows You Can Get Something For Nothing(Heard it from The Consumerist.)
It could not have happened at a worse time. A major snowstorm was howling outside. Whole Foods supermarket at Bishops Corner in West Hartford was jammed with shoppers anxious to get home for dinner.
Suddenly, the computer crashed. None of the cash registers could function. Ted Donoghue, the assistant manager running the store on the afternoon of Dec. 13, consulted associates and made a snap decision:
All customers passing through the registers would get their food for free until the computers were working again.
"It was clearly a snafu on our end, and it didn't seem right" to punish the customers by making them wait, Manager Kimberly Hall said.